Our Frequently Asked Questions
When will my oil be delivered?
Your oil will typically be delivered within 1-2 business days after you place your order. However, sometimes during higher delivery, there may be a delay. You will always get it by the guaranteed delivery date on the order.
Do you deliver on the weekend?
Our office is not open on the weekend, but during busy times, we may deliver on the weekends. Please give our answering service a call if you're in need of a weekend delivery.
Do you deliver during storms?
Although severe weather may cause delays in our service, yes, we do deliver during storms.
What are your hours of operation?
Our trucks are typically on the road between 6:30 a.m. and 5:30 p.m., Monday through Friday. Our office hours are 8:00 a.m. - 4:00 p.m. Monday through Friday.
What if I need oil sooner than the date on screen?
We can prioritize your delivery if needed. Simply call our office after placing your order.
What if I need less than 100 gallons?
Online orders support deliveries of only 100 gallons or more. Please contact our office to place a phone order if you need less than that. Please note that for less than 100 gallons, there will be a $30 delivery fee. For less than 50 gallons, there will be a $60 delivery fee.
What do I do if I run out of fuel?
If you run out of fuel, you’ll need to bleed your oil line. If you provide our office with instructions to access the heating system, we can do this for you during our service call for a $60 restart fee.
Do you do service work?
Yes, we offer routine maintenance, service work, and installations during the off-season, typically from May to October.
How efficient is oil heating?
When tuned to match your unique usage needs, an oil system is an efficient heating method for homes in Maine. When properly maintained, oil furnaces can deliver consistent heat while minimizing waste.
When should I order oil?
We recommend that you order oil at a quarter of a tank so that you’re sure to take at least 100 gallons, leaving you with enough oil to heat your home until delivery.
How does Autofill work?
Using advanced oil consumption algorithms, we monitor your home’s unique oil usage and top you off when your system is around one-quarter full.
Does it cost more to pay with a card?
We offer the same low price to all our customers regardless of payment method.
Does Autofill cost more?
Autofill is the less expensive option, with customers saving two cents per gallon on every order.
How do I know I’m getting the lowest price?
At Nice Fuel, we guarantee the lowest price on heating oil in our delivery area. We’ll not only match a lower price, but we’ll also beat it by 2 cents per gallon! We don’t believe in overcharging our customers for a product that’s a necessity, so we promise to always offer the lowest price on heating oil.
